LEGAL
Privacy Policy
Blackthorn, a brand of Cranky Flier LLC
Blackthorn, a brand of Cranky Flier LLC (“Blackthorn,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information in connection with our travel planning and support services.
By using our services or interacting with us, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect both personally identifiable information (“Personal Information”) and non-personally identifiable information.
Personal Information may include:
Name, address, email address, and phone number
Passport details or other identification required for travel
Payment and billing information
Travel preferences and itinerary details
Non-Personal Information may include:
Browser type, device information, and IP address
Website usage data and analytics
How We Use Information
We use your information to:
Plan, book, and manage your travel arrangements
Communicate with you regarding your trip or our services
Provide customer support and respond to inquiries
Improve our services and client experience
Share relevant updates, services, or travel opportunities
We only collect and use information as necessary to deliver and support your travel experience.
We may use advanced technology, including automation and artificial intelligence, to support our operations and enhance the services we provide. These tools are used to assist our team, and all use of your information remains consistent with this Privacy Policy.
How We Share Information
We may share your Personal Information with third parties as necessary to provide our services, including:
Airlines, hotels, tour operators, and other travel suppliers
Payment processors and service providers
Technology and communications platforms
We only share information required to complete your travel arrangements and support your experience. We do not share your information beyond what is necessary to deliver your travel experience.
We do not sell your personal information.
We may also disclose information where required by law or to protect our rights and operations.
Cookies and Tracking Technologies
We may use cookies and similar technologies to improve website functionality, analyze usage, and enhance your experience.
We may also use analytics and session recording tools, such as Microsoft Clarity, to better understand how visitors interact with our website. This may include information such as page views, clicks, scrolling behavior, and general usage patterns. This information is used to improve our website and services.
You may adjust your browser settings to refuse cookies, though some features of our website may not function properly as a result.
Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no system can be guaranteed to be completely secure.
Your Choices and Rights
You may request to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information, subject to legal and operational requirements
To make a request, please contact us using the information below.
Third-Party Websites
Our website or communications may include links to third-party websites. We do not control and are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
213.371.3332